Cancellation policy & cancellation form
Cancellation policy & cancellation form
Cancellation of photo tours/workshops
Our photography workshops and photography tours are scheduled events. Since these are leisure activities according to Section 312g, Paragraph 2, No. 9 of the German Civil Code (BGB), there is no statutory right of withdrawal.
We understand that life circumstances can sometimes change at short notice. At the same time, we ask for your understanding that organizing our photo tours incurs initial costs right from the moment you book – for example, for communication, reservations, accommodation allocations, transfers, or external partners. Many of these services must be booked and often paid for well in advance, and are non-cancellable or have limited cancellation options.
Therefore, a flat-rate processing fee of €50 will be charged for each cancellation. We will refund the remaining participation fee – depending on the time of cancellation – according to the following scale:
| Withdrawal time before the start of the event | Refund of the participation fee |
|---|---|
| up to 120 days in advance | 100% less 50 € processing fee |
| 119–60 days before | 75% less 50 € processing fee |
| 59–30 days before | 50% less 50 € processing fee |
| from 29 days before | no refund |
We strongly recommend that you take out a Travel cancellation or seminar insurance so that you are financially protected in case of unexpected cancellations.
📦 Cancellation policy for purchases of goods in the online shop
This cancellation policy applies exclusively to the purchase of physical goods (e.g., photo accessories, filters) through our online shop and not to photo tours or seminars.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must inform us (Filterfotograf, Parkweg 1, 18246 Rühn, telephone: 038461910037, email: bkontakt@filterfotograf.de ) of your decision to withdraw from this contract by means of a clear statement (e.g. by post or email).
You may use the attached model cancellation form for this purpose, although this is not mandatory.
Consequences of revocation
If you cancel this contract, we will reimburse you all payments that we have received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation.
For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for:
- the supply of goods manufactured according to customer specifications or clearly tailored to personal needs;
- the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- the delivery of newspapers, magazines or illustrated magazines with the exception of subscription contracts.
General information on returns
- Please avoid damaging or contaminating the goods. If possible, return the goods in their original packaging, including all accessories and packaging components.
- Use protective packaging if the original packaging is no longer available.
- Please do not return the goods freight collect.
Compliance with these instructions is not a prerequisite for the effective exercise of the right of withdrawal.
📄 Sample cancellation form
(If you wish to cancel the contract, please fill out this form and send it back to:)
Field photographer
Parkweg 1
18246 Rühn
Email: kontakt@filterfotograf.de
I hereby revoke the contract I concluded for the purchase of the following goods / the provision of the following service:
____________________________________________
Ordered on: _______________ / received on: _______________
Consumer's name: ____________________________________
Consumer's address: ________________________________
Date: ___________________
Signature (only for notification on paper)